Frequently Asked Questions
|
| | | | | |
| | | | | |
| | | | | |
| | What do I need to use TinCanTalk services? | |
You need a high speed DSL or Cable connection and a router. We recomend the Linksys WRT54g. | |
| | | | | |
| | Where is TinCanTalk located?
Does TinCanTalk have U.S. based customer service?
| |
Business Office:
265 Hazelton Ct.
Morgan Hill, CA 95035
Phones: Office (408) 779-1748 Toll Free (866) 829-4139
Email: info@tincantalk.com billing@tincantalk.com
support@tincantalk.com
Customer Support Services and our servers are located in Texas
24/7 Technical Support Toll Free (866) 797-8992
| |
| | | | | |
| | Will TinCanTalk service work with a satelite connection? | |
The best connection types for our service are cable or DSL. Satelite connections are not designed for real time connections.
Our service will work with a satelite connection, however there is a delay and at times the the quality is poor. We are happy to discuss VOIP using satelite connections. | |
| | | | | |
| | Are there any additonal fees? | |
There is only one additonal fee, a $1.50 per month Fed Regulatory Recovery Fee. Each month you will be charged for your monthly service plus $1.50.
Important Note: Basic accounts with limits on minutes will be automatically charged for overages.
The automatic charge will be a $25.00 minimum, which will yield 625 minute reserve minus the overage. Overage minutes are priced at $0.04 each.
| |
| | | | | |
| | Can I pay by check? | |
We prefer payment by credit card. We do accept payment for services by check in yearly payments in advance. | |
| | | | | |
| | What is the start up cost?
What is the cancelation costs? |
|
There is a set up fee of $20.00 and a termination fee of $20.00.
There is no charge for our standard shipping of the ATA device to you. You pay the return shipping on the ATA device on termination.
The first charge on your credit card will be the set up fee, the first months fee plus $1.50.
We supply the ATA device at no charge to you. It is on loan to you for as long as you have TinCanTalk phone service.
Failure to return the ATA device upon termination will result in a $79.00 charge on your credit card for the ATA device.
Please read our complete Terms of Service
| |
| | | | | |
| | When do my charges start? | |
When you sign up there is a authorize only hold placed on your credit card. It may appear as a charge or a debit memo on your account.
The charge does not actually happen untill we activate your phone account. | |
| | | | | |
| | Who do I contact with for answers about my
credit card charge or billing? | |
Business Office:
265 Hazelton Ct.
Morgan Hill, CA 95035
Phones: Office (408) 779-1748 Toll Free (866) 829-4139
billing@tincantalk.com | |
| | | | | |
| | How can I get help with voice mail?
How can I set up my outgoing voice message?
How do I retrieve my messages?
How can I view my call log? | |
When we set up accounts we send an email to the account owner with the subject "service is active".
In the body of the email are the answers to these questions.
Also at our support page there is a link to helpful on line documents available for down load.
TinCanTalk Customer Documents Download
| |
| | | | | |
| |
How can I change call forwarding?
How can I change the caller ID?
How can I block 800 numbers?
How can I send voice mail to my email?
| |
When we set up accounts we send an email to the account owner with the subject "service is active".
In the body of the email are the answers to these questions.
You can log in to your on line account where the call features and services can be managed.
Also at our support page there is a link to access your account.
Access Your Account
| |
| | | | | |
| |
How can I see my billing on line?
How do I change the charge card used to pay for services?
| |
When we set up accounts we send an email to the account owner with the subject "service is active".
In the body of the email are the answers to these questions.
You can log in to your on line account where the call features and services can be managed.
Also at our support page there is a link to access your account.
Access Your Account | |
| | | | | |
| | How long does it take to get TinCanTalk phone service?
Do I cancel my current phone service first? |
| Brand new numbers take just a few days, if there is E911 service available at your street address.
Keeping you current phone numer is considered a port to TinCanTalk. Porting numbers have the same need for
E911 and usually take only 10 working days to transfer. However many things can effect the time required to port existing numbers.
DO NOT TERMINATE YOUR EXISTING PHONE SERVICE IF YOU WANT TO KEEP YOUR NUMBER.
Inactive services can not be ported. | |
| | | | | |
| | | | | |
| | | | | |
| | | | | |
| | | | | |
| | | | | |
| | | | | |
| | | | | |
| | | | | |
